FAQ

General Questions

  • Where is Evoset located? We are proudly operated by EVOSET PET SUPPLIES INC., located in Mississauga, Ontario, Canada.

  • How does the "30-Day Happy Cat Guarantee" work? We stand behind our pet tech! If your cat isn't engaging with our products as expected, please reach out to our support team within 30 days of delivery. We will work with you to troubleshoot the item or evaluate your request for an eligible return or replacement.

Product & Shipping

  • How long does shipping take? Standard shipping to our main markets—Australia, the USA, Canada, and the UK—takes just 5–8 business days. We also proudly offer Free Worldwide Shipping on all orders!

  • Are your toys durable? Yes! Our interactive cat toys—including our flagship Butterfly Toy and our best-selling Buzzing Bee—feature reinforced parts and upgraded motors built to withstand eager hunters. We also offer convenient refill packs to keep the playtime going.

Charity & Future Projects

  • What is the African Feline Initiative? This is our direct-action program where we fund local teams in Africa to provide food and basic medical supplies to street cats. You can follow the real-time impact of your purchases through video updates on our social media channels.

  • What is the Evoset Rehoming App? We are building a secure app to help pet owners rehome cats responsibly. The platform connects current owners with vetted new homes, using professional boarding partners to handle medical checks and the physical handoff. We are currently in the development phase—stay tuned for our Ontario beta launch!

  • How can I get involved? Every purchase you make helps fund our charitable work. If you are a vet clinic or boarding facility in Canada interested in joining our Rehoming Network, please reach out to our team via our Contact page.