FAQ

Frequently Asked Questions

Everything you need to know about Evoset toys, shipping, and our happiness guarantee.

Evoset Official FAQ · Updated October 5, 2026

I

Product & Safety

Is the Smart Butterfly toy safe for my cat?
Absolutely. The butterfly is made from BPA-free, non-toxic, pet-safe materials. The wire is designed to be flexible so your cat can hunt and pounce safely.
What happens if my cat destroys the butterfly?
We include two (2) butterflies in every starter kit. For "Super Hunters," we highly recommend grabbing our Extra Butterfly 5-Pack Refills to ensure the fun never stops.
How does the toy stay in place during play?
Our toys are designed for high-energy play. Most models feature a heavy-duty Suction Cup base, allowing you to secure the toy to smooth floors, windows, or glass doors. This ensures the toy stays upright even when your cat gets aggressive!
Does it use batteries or a charger?
We offer two versions for your convenience:

USB Rechargeable: Comes with a USB charging cable (no batteries needed).
Battery Powered: Uses 3 AAA batteries (not included) for long-lasting wireless play. Check your specific product description to see which power type your model uses!
II

Shipping & Tracking

How long will it take for my order to arrive?
We dispatch every order within 24–48 hours. Delivery then takes 5–8 business days, anywhere in the world, weekends excluded. Every order includes full tracking.
Where can I track my order?
You can track your package 24/7 on our Official Tracking Page.
III

Returns & Refunds

What is your "Happiness Guarantee"?
If your cat doesn't love the toy within 30 days of delivery, email us at support@evoset.ca with your order number and a photo of the product. We'll make it right with a free replacement toy or store credit for the full amount — no need to send anything back. Prefer a cash refund instead? Return the toy to us with tracking at your cost and we'll refund you in full. One claim per household. Full details in our Refund Policy.
IV

About Evoset

Where is Evoset located?
We are proudly operated by EVOSET PET SUPPLIES INC., located in Mississauga, Ontario, Canada.
Are your toys durable?
Yes! Our interactive cat toys — including our flagship Butterfly Toy and our best-selling Buzzing Bee — feature reinforced parts and upgraded motors built to withstand eager hunters. We also offer convenient refill packs to keep the playtime going.
Do you offer free shipping?
Yes! We proudly offer Free Worldwide Shipping on all orders.
V

Charity & Future Projects

What is the African Feline Initiative?
The African Feline Initiative is a future vision: as Evoset grows, we hope to extend our mission to support street cat populations in underserved regions with future initiatives focused on feeding, medical care, and improving feline welfare. It is not live yet — we will share our journey with our community as this vision takes shape.
What is the Evoset Rehoming App?
The Evoset Rehoming App is a future vision we are exploring: we dream of a platform that could one day help pet owners rehome cats safely and responsibly, with medical checks and professional care at the heart of every transition. It is not in development yet, but it is where we hope to go as Evoset grows.
How can I get involved?
Every purchase you make helps fund our charitable work. If you are a vet clinic or boarding facility interested in partnering with us, please email us at support@evoset.ca.

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Contact Support

Evoset, 2627 Comet Court, Mississauga, Ontario L5K 2S1, CA